Trained on your own setup by ADDA Experts
Go-live isn't the finish line — it's where most vendors go quiet, and where our local team stays with you.
Continuous Training, to make sure you always feel confident about the Platform
Sessions are built around roles, because different people need different things.
Accounts & finance
Billing, collections, expense and procurement, reporting
Community managers
Helpdesk, AMC schedules, announcements, approvals
Operations
Users, move-ins and day-to-day configuration
Delivered hands-on by the UAE team — the same people who set your platform up. On-site where it works best, remote where applicable.
When your trained staff leave, you're not stranded
Staff turnover is normal. New joiners are trained on the workflows they've inherited, so a change of staff doesn't quietly erode how well the platform is used.
Local first line, expert support and engineers behind it
Your first line is the UAE team — your timezone, and fluent in Mollak, RERA and VAT without you explaining any of it.
A dedicated account manager in Dubai
Who knows your deployment — not a queue, not a script.
Expert Support & Engineering behind them
A genuine bug quickly reaches the engineers who wrote the code.
Continuous Improvement
Regular releases are included in your subscription. No paid upgrades, no premium support tiers.
The best support call is the one you never make
Frequently Asked Questions
Who delivers the training?
ADDA's UAE deployment team — the same people who configured your platform. On-site or remote.
What happens when a trained staff member leaves?
New joiners are re-trained on the workflows they've inherited, so a change of staff doesn't degrade how the platform is used.
Is there an extra charge for support or updates?
No. Continuous support and regular product releases are included — no premium tiers, no paid upgrades.
Do you offer SLAs?
Documented response and resolution commitments are provided in writing during procurement.
Where is your support team based?
Your first line is in the UAE, backed by a larger product and engineering operation.
Ask what's included for your team.
We'll set out exactly which training your go-live covers, what happens when your staff change, and our support commitments in writing.
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